Support

Support

Expert. Responsive. Tailored.

OSL strives to provide expert and professional support to our customers in a range of ways, from installation and ongoing maintenance agreements through to training, commissioning services and user meetings and symposia.

We are proud that over half of the OSL team are clinically qualified professionals specialising in medical imaging, physics and radiotherapy. Our engineering and IT support, we believe, is second to none.

Access to Technical Support documentation

Customers using any of our supplied equipment/ software can log onto our password protected support portal below to access relevant product documentation.

If you need any advice or support in any way, please contact us via email or call us on +44 1743 462694.

Installation

  • Software. Networking. Remote.
  • Hardware. Calibration & Set-Up.
  • Hardware replacement programmes.

 

Maintenance

  • Response. Troubleshooting.
  • Remote, on-site, phone & e-mail support.
  • Upgrades. Document downloads.
  • Support 24/7, 365.

Training

  • Clinical & technical procedures.
  • Clinical Masterclasses. Advice.
  • Full software & hardware training.
  • Ongoing on-site & web training.

Beam Commissioning

  • Professional assistance.
  • Linac – water tank.
  • Monte Carlo beam models provided.
  • Monte Carlo beam commissioning service.

User Meetings

  • New developments.
  • Knowledge sharing.
  • Expert experience.
  • User feedback. Product advancement.

Login to your Support Zone account

The OSL Support Zone provides essential information for clients with support contracts. If you have a support contract with OSL but do not have a username and password, please contact us.

Login to your OSL Portal account

The OSL Portal is a secure file sharing platform enabling you to safely upload and download data and software. If you have a support contract with OSL but do not have a username and password, please contact us.

Access OSL Portal here

All of the data contained within the portal, including the database of files and the actual file data itself, is encrypted during transit using TLS over HTTPS.